Dispatch upon order
Depending on stock availability, orders ship out twice a week (public holidays not withstanding). Orders are packaged in a cardboard mailer and you will find installation instructions outlined on the website and within the package. Shipping fees include handling and postage costs. Handling fees are fixed, whereas transport fees may vary according destination. We suggest you group your items within one order as we may not be able group together orders placed separately. Shipping fees apply to each separate order. Your package will be dispatched at your own risk. If your order is 'super-mega-fricken-urgent' it would be preferred that you let us know by phone and also on your order so we can organise a custom dispatch. Giving us a heads up is always a good idea...
Australian orders are dispatched with Australia Post via Standard or Express Post.
International orders ship using Australia Post. This is a non trackable service.
Express Courier International is a trackable and faster service, but it is going to cost more.
It is a sad reality that even in this age of high automation and online scanning of dispatches that mail can go missing or arrive late. Unfortunately the situation is beyond our control and lies at the feet of the postal service. We cannot guarantee the postal service, so once it is in their hands it is beyond our control.
We can do nothing should your order arrive late.
Should your order become lost in the great void, we will support you as best we can and offer two remedies (available at our sole discretion):
1. REFUND of your order, less postage fee and 25% of order items fee.
2. REPLACEMENT of your original order at a 60% discount PLUS postage.
Orders Returned to Sender
Some orders are returned as unclaimed. This means that the postal service have tried to deliver the package to your address and no-one has been there to receive and sign for it. It is standard practice for postal companies to leave a notice (or two) that a delivery attempt has been made, and that the recipient may need to attend the post office to collect their item. The package will remain with the postal service for a period of time (which varies between countries), after which they are deemed unclaimed and returned to sender.
There are no refunds for items that are returned to sender, so think carefully when nominating your delivery address.
Import duties, taxes and other charges.
Import duties, taxes, and other charges are not included in the purchase price or shipping cost. These charges are the buyer's responsibility.
International customers should check with their country's customs office to determine what these additional costs may be prior to purchase.